Contact Centre

What is it?

A central solution for inbound and outbound customer interaction. Allows for communication (whether it be voice, video, email, SMS, web chat or social media) to be queued, routed and dealt with in the most effective manner.

 

Includes features such as skills based routing, supervisor enablement and in depth analytics.

Benefits;

  • Flexibility to scale based on seasonal demands

  • Skills based routing

  • Omni-channel

Suppliers;

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